Customer-Centric Business Transformation & Service Excellence:
Achieving Differentiation in a Commoditised Market

Financial institutions in Asia are now facing massive disruption. At a time when financial products and services are increasingly seen as homogenous, the emergence of FinTech and InsurTech has greatly contributed to the intensification of an already competitive landscape.

Coupled with evolving customer behaviours and heightened expectations, the race is on for Asia’s financial institutions to leverage customer experience (CX) as the key to driving organisational competitiveness and market growth in a commoditised market.

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Key Topics To Be Addressed in 2018 Include:


Discover how you can expedite the transition of your financial institution into a customer-centric, digital enterprise


Transform your branch operations, mobile engagement strategies and self-service options with valuable customer feedback and insights


Embed customer-centricity as an integral part of your business – from FinTech partnerships, process optimization to managing compliance


Explore opportunities to achieve differentiation in a commoditised market through exceptional customer experience designs, product and service innovations


In-depth review on optimising service delivery and customer interactions with AI, chatbot and robotics


Become a customer-first organisation through CX KPIs alignment and powerful employee change management programs

Why Attend & What’s Unique?

Interactive Sessions


Participation is strictly limited to senior executives from leading organisations to facilitate true peer level networking

Real Situation Analysis

FSI Focus

Benchmark with leading financial services institutions across Asia on the performance and ROI of your CX strategy

ISO Technical Committee


Chatham house rules applies guaranteeing a conducive environment for sharing and learning

Reduce Costs and Improve Quality

The Ultimate CX Toolkit

Topical discussions covering both business and customer-centric objectives ensuring that you stay at the forefront of regional CX developments

Networking Opportunities

Customisable Itinerary

Maximise your time out of the office by selecting the conference sessions, MasterClass, roundtables and one-to-one business meetings that match your current business needs

What Others Have to Say

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