What you missed at our previous CX Exchange

C-Suite CX leaders descended in Phuket, Thailand in March 2017 for our 2nd Annual Customer Experience Exchange Asia. With a variety of sessions - from lively panel discussions to Masterclasses and Think Tank sessions - the Exchange offered an array of opportunities to network, benchmark, exchange ideas and more importantly, get answers to the pressing questions driving our audience to the Exchange in the first place.

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This year, taking place on 25 - 27 March 2018 in Bali, Indonesia, we will focus on the financial services sector.

Some key topics at this year's CX Financial Services Exchange Asia:

  • Making the transition to a customer-centric, digital financial institution
  • Operationalising CX in a compliance-driven financial services landscape Putting a $ value on CX/ Measuring CX Performance
  • Delivering a seamless omnichannel experience
  • Optimising digital interactions & customer self-service
  • & Many more!

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