All you need to know about CX Financial Services Exchange Asia
Financial institutions in Asia are now facing massive disruption. At a time when financial products and services are increasingly seen as homogenous, the emergence of FinTech and InsurTech has greatly contributed to the intensification of an already competitive landscape.
Coupled with evolving customer behaviours and heightened expectations, the race is on for Asia’s financial institutions to leverage customer experience (CX) as the key to driving organisational competitiveness and market growth in a commoditised market.
- Discover how you can expedite the transition of your financial institution into a customer-centric, digital enterprise
- Explore opportunities to achieve differentiation in a commoditised market through exceptional customer experience designs
- In-depth review on optimising service delivery and customer interactions with AI, chatbot and robotics
- Embed customer-centricity as an integral part of your business – from FinTech partnerships, product development to managing compliance
The CX Financial Services Exchange is on 25 - 27 March 2018 in Bali, Indonesia.
CEM Exchange Asia 2017 Post Show Report
C-Suite CX leaders descended in Phuket, Thailand in March 2017 for our 2nd Annual Customer Experience Exchange Asia. With a variety of sessions - from lively panel discussions to Masterclasses and Think Tank sessions - the Exchange offered an array of opportunities to network, benchmark, exchange ...
CEM Asia Profiling Report 2017
Companies across Asia have now put customer experience (CX) at the top of their boardroom agenda. The interesting question to ask is this: how are they mapping and executing their CX strategy? To discover what these companies have planned in the short to mid-term, we have conducted a survey with ...
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Why You Should Sponsor CX Financial Services Exchange Asia
The Exchange format represents a huge opportunity; you will have access to senior decision-makers who are currently looking to tap into innovative CX solutions and thought-leaderships to enhance the delivery of customer experience in their organisation.You will be able to conduct pre-arranged one-to-one business meetings – gaining key insights on...