Financial institutions in Asia are now facing massive disruption. At a time when financial products and services are increasingly seen as homogenous, the emergence of FinTech and InsurTech has greatly contributed to the intensification of an already competitive landscape.
Coupled with evolving customer behaviours and heightened expectations, the race is on for Asia’s financial institutions to leverage customer experience (CX) as the key to driving organisational competitiveness and market growth in a commoditised market.
- Discover how you can expedite the transition of your financial institution into a customer-centric, digital enterprise
- Explore opportunities to achieve differentiation in a commoditised market through exceptional customer experience designs
- In-depth review on optimising service delivery and customer interactions with AI, chatbot and robotics
- Embed customer-centricity as an integral part of your business – from FinTech partnerships, product development to managing compliance
The CX Financial Services Exchange is on 25 - 27 March 2018 in Bali, Indonesia.