With the dynamic evolution of customer expectations, CX leaders are redefining the customer journey with micro-segmentation, unlocking new levels of personalisation and relevance in every interaction. CX leaders are now tasked to do more with less, with the focus on aligning CX technology strategies with business strategies.

CX Asia Week 2024 is the leading platform bringing the region’s CX leaders together to decrypt CX through personalisation and micro-targeting in a data-filled world.

Agenda-at-a-Glance & Key Themes:

• Going Beyond Departures to Cater to Every Passenger Need
• Celebrating Industry Gold Standards in Customer Experience
• Delivering Seamless and Personalised Experiences
• Rethinking a Targeted Customer Journey with Micro-Segmentation
• Designing Data-Driven CX Strategies
• Customer Data, Privacy and Gen AI

Download the Agenda to get a preview of the event themes and early confirmed speakers.

Powered by large onsets of data and technology advancements, digital marketers are now equipped with the opportunity to leverage dynamic content, data-driven insights and hyper-personalisation to deliver micro-moments for customers.

As part of CX Asia Week 2024, Digital Marketing Asia will bring together the region’s movers and shakers in the digital marketing, content, communication, brand, SEO and analytics space to continue pushing boundaries and do more with less to drive lasting impact.

Key Topics:

• AI-Powered Hyper-Personalisation in Digital Marketing
• It’s All About Data – Even till Now
• Dynamic Content for the Dynamic Consumer
• Measuring Impact & ROI
• Omni-Channel Mastery in Digital Marketing
  

Celebrating its 10th year, the CX Asia Excellence Awards 2024 remains dedicated to its fundamental objective: establishing an event that acknowledges the highest achievements in customer experience (CX) within the Asian community. As Asia's most prestigious, buyer-driven CX Industry global awards ceremony, it takes pride in honoring outstanding accomplishments in CX across the region.

The awards ceremony offers a unique chance for CX professionals to come together and celebrate their collective successes as a team. The anticipation is high for recognizing and applauding exceptional achievements throughout the Asian community. To learn more about the awards' history, diverse categories, and insights from past winners, download the Awards brochure.

Don't miss the opportunity to elevate your CX journey and be part of a distinguished league that sets the standards for excellence. Download the brochure now and kickstart your path to CX greatness!

With the dynamic evolution of customer expectations, CX leaders are redefining the customer journey with micro-segmentation, unlocking new levels of personalisation and relevance in every interaction. CX leaders are now tasked to do more with less, with the focus on aligning CX technology strategies with business strategies.

CX Asia Week 2024 is the leading platform bringing the region’s CX leaders together to decrypt CX through personalisation and micro-targeting in a data-filled world.

Agenda-at-a-Glance & Key Themes:

• Going Beyond Departures to Cater to Every Passenger Need
• Celebrating Industry Gold Standards in Customer Experience
• Delivering Seamless and Personalised Experiences
• Rethinking a Targeted Customer Journey with Micro-Segmentation
• Designing Data-Driven CX Strategies
• Customer Data, Privacy and Gen AI

Download the Agenda to get a preview of the event themes, early confirmed speakers, and the session that your company can sponsor to highlight your innovative ideas.

Celebrating its 10th year, the CX Asia Excellence Awards 2024 remains dedicated to its fundamental objective: establishing an event that acknowledges the highest achievements in customer experience (CX) within the Asian community. As Asia's most prestigious, buyer-driven CX Industry global awards ceremony, it takes pride in honoring outstanding accomplishments in CX across the region.

The awards ceremony offers a unique chance for CX professionals to come together and celebrate their collective successes as a team. The anticipation is high for recognizing and applauding exceptional achievements throughout the Asian community. To learn more about the awards' history, diverse categories, and insights from past winners, download the Awards brochure.

Celebrate your clients' achievements and excellence in CX by submitting applications on their behalf or in partnership, and further amplify your own brand by sponsoring the prestigious CX Asia Excellence Awards Ceremony.

Download the brochure to learn more about the awards and how to celebrate your clients' CX success.