The New Customer Experience Demands an Opposite Approach to Digital Transformation

The New Customer Experience Demands an Opposite Approach to Digital Transformation

To reach and engage these connected customers requires a relevant and informed approach that meets them on their terms, in their communities, in the right ways at the right time. This takes a significant investment in new strategy, technology, expertise and business models shaped and informed by data, insights and empathy.
•Meet generation "C"
•The 8 best practices of emergent leaders


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