Jeremy Young

Chief Marketing Officer, Asia
Sun Life Financial

8:30 AM Chairman’s Opening Remarks

2:25 PM WORKING GROUP DISCUSSION 3: Delivering CX to an Multi-Channel, Multi-Generational Consumer

·         Co-creation: Incorporating customer voice in your innovation process
·         Leveraging customer intelligence in the design and delivery of products and services
·         Forming win-win FinTech partnerships and models