Sponsors


LivePerson
Website: http://www.liveperson.com

LivePerson's revolutionary LiveEngage platform lets brands talk to consumers the same way they prefer to talk to their family and friends — through messaging. Instead of a painful phone call to a 1-800 number, consumers and customer care agents can connect via mobile messaging. No more waiting on hold or... Read More

Workfusion
Website: http://www.workfusion.com

WorkFusion Intelligent Automation empowers enterprise operations to digitize. WorkFusion delivers the quick wins of robotic process automation (RPA) and the longer term transformation and ROI of AI-powered cognitive automation through products purpose-built for enterprise operations. The leading global banks, insurance, healthcare companies, and BPO firms use WorkFusion Intelligent Automation to... Read More

UiPath
Website: http://www.uipath.com

UiPath is a leading provider of Robotic Process Automation technology enabling global enterprises to design, deploy and manage a full-fledged robotic workforce that mimics employees in administering rules-based tasks and frees them from the daily routine of rote work. The UiPath RPA computing platform is dedicated to automate business processes.... Read More

Lucep
Website: https://lucep.com/

Lucep is an omni-channel customer engagement solution that transforms financial institutions into the digital banks of the future - without requiring large scale change management. Providing enhanced customer service and personalized attention makes any bank stand out from the crowd preventing commoditization through service differentiation.The Lucep solution is about engaging... Read More

Maritz CX
Website: www.maritzcx.com/au

MaritzCX is the world’s largest customer experience technology and research company. We believe that every customer experience program should deliver tangible high-value both to the business and customer. Through the right combination of technology, data, and research expertise, MaritzCX ensures 8/10 largest US banks, and 5/10 largest global financial institutions,... Read More

Genesys
Website: http://www.genesys.com

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting... Read More

Ipsos
Website: http://www.ipsos.com

Ipsos is a global market research company, founded in 1975 with headquarters in Paris, France. With a strong global presence in 89 countries we employ more than 16,000 people and have the expertise to conduct extensive research programs in over 100 countries around the world. Ipsos is a Thought Leader... Read More

Backbase
Website: https://backbase.com/

Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new... Read More

ActiveOps
Website: http://www.activeops.com

ActiveOps provides service organisations with a complete approach to operations performance management – guaranteeing productivity improvement and delivering enhanced control that will support the drive for operations excellence. The combination of the Workware software suite and Active Operations Management (AOM) method and provides a solution that can be rapidly deployed and... Read More

Oracle
Website: https://www.oracle.com/applications/customer-experience/crm/index.html

Your customers expect the same experience with your brand, regardless of where the interaction takes place—on social media, online, in-store, on your mobile app, on your website, or through the call center. If you fall short of these expectations, customers will easily jump to any number of better options, putting... Read More