Lucep is an omni-channel customer engagement solution that transforms financial institutions into the digital banks of the future - without requiring large scale change management. Providing enhanced customer service and personalized attention makes any bank stand out from the crowd preventing commoditization through service differentiation.
The Lucep solution is about engaging customers anywhere and anytime. Whatever channel a customer chooses, web, social media, phone, SMS or in person - Lucep manages the customer in the sales pipeline to ensure that if any friction occurs in any channel, that the appropriate staff can be immediately engaged to drive closure.
Lucep can recover abandoned web forms, direct mobile app users into appropriate contact centre personnel, automatically prioritize VIP customers and facilitates a Just In Time banking model. This increases sales by reducing sales pipeline fallout across every channel, from retail branches to social media; and drives cost savings by deftly coordinating customer interactions. With Lucep you can reduce retail branch footprint while increasing its throughput, and rapidly enable as many new channels as you want without increasing costs or risking quality.